24/7/365 that’s ICMS

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There’s a plan for you
  • BronzBronz

    Monthly Support15 hours

    Monthly Support15 hours

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    blue tip
  • SilverSilver

    Monthly Support15 hours

    Monthly Support15 hours

    View Detail
    blue tip
  • goldenGold

    Monthly Support15 hours

    Monthly Support15 hours

    View Detail
    details
  • DiamondDiamond

    Monthly Support15 hours

    Monthly Support15 hours

    View Detail
    Details

Pain Free Enrollment

  • 1Send us your contact information by completing the form below.
  • 2A Business Analyst contacts you in less than 24 hours to collect all required Magento Store information and help you select a plan.
  • 3We set up all required infrastructure (corporate portal account, code repository, monitoring systems, staging environment, etc.).
Get Started Today
Start using our 24/7 support.

Feature Comparison

Feature Bronze Silver Gold Diamond
Continuous 24/7 hardware & software monitoring yes yes yes yes
Dedicated Project Management team yes yes yes yes
Real-time & historical site performance statistics yes yes yes yes
Event triggered system alerts yes yes yes yes
Skill-based escalated Help Desk support yes yes yes yes
IT & Business User Frontline Support yes yes yes yes
Intensive hands-on site support yes yes yes yes
Performance-based Service Level Agreements (SLAs) yes yes yes yes
Application engineering support (upgrades, extensions, customizations) yes yes yes yes
Telephone Support yes yes yes yes
Business Analyst support (scheduled Analytics, SEO reviews) yes yes yes yes
Monthly support hours included 15 30 60 125
Monthly subscription cost ** $1,750 $1,750 $1,750 $1,750

Intensive support offerings vary based on service plan.

A Business Analyst can provide you with complete details

Contact Us

Message, call, or email us to get started today.

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We don’t monitor each of our consumers, thus whether or not you’re a new start-up, a local non-profit or an international corporation, you’re the priority. We’ll be sure that the Magento support services assist providers you can expect are usually specific for your site’s requirements, as well as your advertising, SEO as well as earnings ambitions.

The group from Informatics Marketing is designed to offer continuing, regular assistance for the largest and quite a few pressing Magento support services queries We have that : your web site, while simple to use as it may become, will surely have its good and bad, from the glitch inside your shopping cart solution for the gradual working website. We wish that you be successful, which explains why all of us help it become our own mission along with each of our love to be able to lover on top of a person to enable you to get to all your targets, improve your client base and also achieve your current biggest aspirations. Here’s what we can perform in your case.